I purchased a Pact scale largely based on their "No BS Limited Lifetime" warranty. What I didn't realize is the word lifetime meant how long it would take to get a scale back from service. You see my scale was defective and weighing powder inconsistently. I sent it back to PACT and they received it on December 3rd of last year a full 5 months ago. I have repeatedly called to check status only to be told the same line each time. The story is that they are working in a redesign of the circuit board and that must be what the techs determined the issue is. When I asked them to confirm what the issue is they said they would but each time no one ever got back to me.
I don't know about you buy I suspect your patience would run out after 5 months of virtually no response. They say they have no other scale to send me which makes one wonder how they remain in business if they have no inventory so I find that hard to believe.
In the meantime, I have had to go and purchase another scale (not Pact for obvious reasons) and had simply asked Pact for a refund since they couldn't repair or replace the unit. The response to m request was "I will run it up to the powers that be with your phone number and they will get back to you". "The powers that be" according to the person on the phone is Ron Colman the President of the company. Still no response or call back. I have even left a direct message for the President Ron Colman and he has not returned my call.
I am curious as to what part of "No BS" I misunderstood. If the President of the company can't address this or direct someone to address this, one can only assume that is the character of the company. It says right on the front page of their website "We take full responsibility for your satisfaction" and if that is not enough the President in his letter on the website states "All are backed by our no BS warranty...".
At this point they can keep the scale as I intend to communicate my experience to as many folks as I can. Hopefully I can keep others from being duped by the slick words they have on their website as I was. In retrospect, I hope the President, Ron Colman, finds his approach to handling this foolish as I hope that I can deter as many folks as possible from purchasing their products.
If you are shooter or reloader please pass this on to your fellow shooters so they don't waste their money on a Pact Product.
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